Technical Support Engineer – Electronics / Hardware (12 Month FTC)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Overview:

The Global Technical Services team is seeking a motivated, diligent, Technical Engineer/Specialist to support the PlayStation after-sales repair services activities.

This position is suitable for a technical person with good communication, time-management, and organisation skills. The individual must hold BSc in Electrical/Electronic Engineering, have experience with Consumer Electronic hardware, and ideally have some experience within a repair service centre or electronic manufacturing/development environment.

Responsible for supporting a network of service centres partners in North America & LATAM, the successful candidate will provide technical support, manage development projects, drive process improvement and work closely with technical team located in Japan (HQ) on new model/product introduction and new diagnostic tools and equipment.

What you’ll be doing:

• Continuous technical support on all diagnostic tools, equipment & processes.
• Cooperation with HQ Technical Team in solving technical and quality issues reported in the field.
• Distribution & management of technical equipment (hardware and software) to service partners, ensuring that this activity follows Company security policy.
• Provide guidance and support for new product introduction and launch.
• Support implementation of new operational set up and maintenance of repair processes.
• Review and distribute technical requirements to service centres and ensure compliance.
• Support users of internal custom applications and assist troubleshooting.
• Deliver training on new models, new equipment or techniques to our service centres when required.
• Drive process improvement initiatives with our service partners and achieve critical metric targets.
• Develop algorithms to determine and predict fault types by analysing product internal events using SQL queries (basic data analysis understanding is required).
• Collaborate with multi-functional teams: work closely with other teams such as service centres, Engineering,
• Parts management, and Product planning teams to understand their data requirements and provide data support for their projects.
• Undertake product return fault analysis to establish limitations in our hardware repair processes.
• Work on service centre efficiencies such as production flow, assembly (electrical/electronic & mechanical) and test (full system testing, analysis & fault finding).
• Prepare material for technical meetings and follow up on items.
  
  

What we’re looking for:

• BSc in Electrical/Electronic Engineering, and/or professional experience within Consumer Electronic hardware, and ideally have some experience within a repair service centre or electronic manufacturing/development environment
• Must possess a good understanding of electronics equipment & tools.
• Technical mind-set and enjoy solving technical problems.
• Good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes.
• Be confident, driven, and proactive with the ability to prioritise work & deliver to deadlines.
• Be motivated to work under own initiative and as part of a team.
• Be able to work in a fast and efficient manner.
• Be able to produce high quality work with great attention to detail.
• Have an open mind, being flexible and keen to learn new methods outside area of expertise.
• Have an appreciation of data analysis and able to determine trends.
• Ability to speak additional languages – Spanish is desirable

  Benefits:

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers