Manager, Test Services (QA)

Website PlayStation
Role: Manager, Test Services (QA)
Role Overview:
An exciting opportunity to join a globally distributed team that supports PlayStation Studios & their projects.
As Manager your responsibilities will be working with the Test Services Management team to provide excellent testing services to PlayStation Studios. You will get to work with ground-breaking hardware and videogames within a large multicultural, multi-region team; helping us drive and build the future of games & games testing.
What you’ll be doing:
- Support PlayStation Studios QA to ensure PlayStation Studios teams are provided excellent testing services
- You will know your assigned PlayStation Studios development team well, understanding their specific needs and help develop PSS QA services to meet them
- Develop positive and collaborative relationships with PlayStation Studios teams and ensure effective communication and service utilisation takes place
- Build partnerships to implement effective strategies and tools to optimize testing efforts
- Lead staff, coaching, mentoring, and developing them through 1 to 1 meetings and performance reviews
- Work with PlayStation Studios teams to develop resource plans to support the department and studios
- Create and update operational and project budgets, aligning to organisational goals and delivering high quality, cost effective global testing solutions
- Develop your own knowledge of QA services and techniques and help drive process improvement and future PlayStation Studios QA service offerings
- Collaborate with global management group and applicable department teams to promote knowledge sharing and the cultivation of innovation within PlayStation Studios QA
What we’re looking for:
Qualifications & Experience – Must Have
- Minimum of 1+ years’ experience in a team management role
- Excellent understanding of Software Development Lifecycle and Processes
- Experience with budgetary oversight and planning
- Deep understanding of quality assurance techniques, frameworks and methodologies
- Excellent communication, organisational and social skills
- Willingness to demonstrate SIE cultural leadership values: Communicates, Innovates, Collaborates, Includes
- Interactive media/games industry experience
Qualifications & Experience – Nice to Have
- 3+ years’ experience in a team management role
- Excellent PlayStation and other console platform knowledge
- Cross-cultural/Global working experience
- Knowledge of PlayStation Studios QA operations, processes, systems and workflows
- PC Games testing experience, supporting and releasing titles across a range of platforms like Steam, Epic,
- Origin, GOG, etc
- General understanding of PC/Mobile device compatibility testing
- Continuous Service Improvement certification (such as Lean Six Sigma, ITIL)
- Project management certification (PRINCE2, PMP)
- Software testing Qualifications (such as ISQTB® Foundation level qualification or higher)
- ITIL Foundation Certificate (or higher)